noDocsLast updated: 7 October 2026.
Purchases and renewals
This policy applies to OnoDocs license purchases and optional renewals made through our online checkout.
14-day refund period
You may request a full refund within 14 days of an initial license purchase or optional renewal. You do not have to demonstrate a defect. After that period, contact us about billing errors or product problems. Any applicable statutory remedies remain available.
How to request a refund
Email support@onodocs.com with your order reference and the email address used for purchase. Do not send payment-card details, license keys, or private documents. For purchases processed through Paddle, you may also use the support link in your Paddle receipt or Paddle’s buyer support.
Paddle processes refunds for its transactions under its Buyer Terms. Refunds return through the original payment method. Processing time depends on Paddle and your payment provider. We will confirm the outcome of your request.
Effect on your license
After an initial purchase is refunded, stop production use under that license and remove it from your applications. You may continue non-production evaluation under the evaluation terms. A refunded renewal removes the additional update and support coverage. Entitlements from earlier non-refunded purchases remain valid.
Renewal is optional and separately purchased. There is no automatic renewal charge under the current offer. Ending update coverage does not disable releases already covered by a valid, non-refunded license.
Supplier and statutory rights
The software supplier is Ion OÜ, registry code 11874469, VAT ID EE101815547, Vilde 6-5, Kohtla-Järve, Estonia. Nothing in this policy limits mandatory consumer rights or any additional rights provided by Paddle for the purchase transaction.